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Stay Alert: Protecting Our Customers from Fraudulent Communications

At Bird, our commitment to ensuring the safety and well-being of our customers is paramount. We’ve been made aware of instances where individuals have received unsolicited texts and WhatsApp messages from scammers impersonating Bird. We wish to clarify that these communications do not originate from us and underscore the importance of remaining vigilant to safeguard against potential scams.

What’s Happening?

Malefactors are contacting individuals, purporting to be from Bird, with various texts and WhatsApp messages. These communications might include bogus offers, phishing attempts to collect personal information, or other deceptive practices. The aim of these scammers is to exploit unsuspecting members of the public, potentially leading to financial loss or identity theft.

Examples of scam messages:

How to Identify and Avoid Scams

  1. Official Communication Channels: Bird communicates with our customers solely through official channels (emails from, or You will never receive an unexpected message from Bird, if you would like to verify its authenticity please forward any messages to [email protected].
  2. Look Out for Red Flags: Exercise caution with messages that request personal information, payment details, or contain suspicious links. Our team will never solicit sensitive information via text or WhatsApp messages.
  3. Avoid Clicking on Suspicious Links: Refrain from clicking on links from unverified sources. These could lead to phishing websites designed to harvest your personal information.
  4. WhatsApp Report: Use the WhatsApp report feature to report the numbers (three dots in the top right > report)

We’re Here to Support You

At Bird, the trust and security of our customers are of utmost importance. We are actively working to identify and mitigate any fraudulent activities carried out in our name. If you have any concerns or require assistance, do not hesitate to reach out to our support team on [email protected].

Stay Informed, Stay Protected

We urge our customers to stay informed about the latest scams and to share this information with friends and family. Together, we can create a safer environment for all.